The Left Seat

It’s often said that the key to a good relationship is good communication. What this really means is that the key to “success” – regardless of the endeavor – is communication. Since I assumed leadership of StandardAero’s Business Aviation Sector just over two years ago, my team and I have made good communication the nexus of everything we do.

So, what is good communication? It’s many things, among them: staying in touch with you, our customers, and keeping you apprised of what’s going on with your aircraft and with the industry. It is providing you with an “insiders” look at the company and the people working on your aircraft. It is doing what you say you are going to do, when you say you are going to do it. It is no “last minute surprises.” It is doing whatever it takes to meet the needs of you, our customers, to ensure your mission is a success. It is ensuring lines of communication are in place to get immediate feedback if we don’t execute perfectly, every time. It is having a Customer Advisory Board that gives us feedback on how we’re doing, and upon whom we can test ideas. And last but not least, it (communication) is an iterative dialogue between us and you that requires your feedback to help us to proactively and continuously fulfill your needs.

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Time for Falcon Owners to Upgrade to EASy II

If you own or operate an EASy-equipped Falcon, it’s time to upgrade to EASy II. Introduced on new production F900LX aircraft in July 2011, the EASy II production-standard is now available for retrofit of in-service aircraft. The EASy II upgrade provides pilots with new safety-enhancing features and better accessibility to airports, and is a prerequisite for future Air Traffic Management (ATM) mandates such as ADS-B and CPDLC. Read more...

Plan Ahead for Possible Corrosion Repairs

Regardless of how beautifully finished your aircraft looks on the outside, corrosion may be hiding somewhere behind your panels or beneath carpeting and cabinetry. The fact is wherever there’s metal, corrosion is a possibility. Read more...

Major Inspections Reveal Minimal Issues with HTF7000

For many Challenger 300 aircraft, the Honeywell HTF7000 engines are nearing the 4,000-hour maintenance interval, which includes a hot section inspection (HSI). Next year, some mature engines will reach the 8,000-hour mark, requiring a core zone inspection (CZI). Read more...

What is an STC ODA?

If you want any equipment installed on your aircraft that requires a Supplemental Type Certificate (STC), StandardAero’s STC Organization Designation Authorization (ODA) program can save you time and money, especially when it comes to aircraft downtime. Read more...

Expertise in APUs Leads Gregg Washburn to Train Customers

As Gregg Washburn, crew chief for Standard Aero’s Augusta APU shop, stands in front of a group of technicians and mechanics discussing compressor impellers and borescopes, you would never suspect he once had a paralyzing fear of speaking in front of people. Read more...

Flight Tracking Goes Public

In August, the FAA eliminated the Block Aircraft Registration Request (BARR) program, opening the door to real-time tracking and past flight information being available to the public. Previously, general and business aviation owners, operators and passengers could request that specific information about their IFR flights in the United States be kept private. Read more...

In each issue of Horizons, InsideOut will provide you with a glimpse inside StandardAero’s Business Aviation services. The section will offer an insiders view of the company- the activities underway, historical perspectives, operations and advancements - to provide you, our valued customers, with the information you need to ensure your business aviation service needs are met.

StandardAero Houston Excels for Southern U.S., Latin American Customers

Located on Bush Intercontinental Airport (IAH), StandardAero’s Houston facility is building a reputation for quality aircraft service among operators in the Latin American market. In 2011, about 15 percent of the site’s airframe and avionics customers were from the region. Continuing to serve these customers well remains a high priority for us. Read more...