Press Release List

Tuesday, October 22, 2019

StandardAero Business Aviation Launches New Customer Service Mobile App

LAS VEGAS  – October 22, 2019 –  StandardAero Business Aviation has launched a new MRO Project Management service app called mySA.  The new app is currently available from the Apple App Store and Google Play for iOS and Android devices. 

The mySA app provides a mobile platform for customer to remotely access and manage MRO events at StandardAero Augusta GA, Houston TX and Springfield IL facilities.  Customers will be able to review and approve squawks, communicate directly with specific StandardAero project managers and review work orders from anywhere they can access the internet.  The app works in conjunction with the myStandardAero portal which has also been improved to include additional functionality such as easier approval of multiple squawks, export squawks to Excel, selectable spending caps by individual squawks, integration of customer provided log book entries and the ability to post contract change orders.  Overall, the new mySA mobile app provides an enhanced remote customer experience.

“The mySA app will allow StandardAero to improve customer service functionality and tailor communications to specific individual requirements,” said Marc Drobny, President of StandardAero Business Aviation.  "While a few MRO’s may provider similar capabilities, StandardAero's new mySA app is built on a world-class platform using lightning technology to provide users with a friendly interface that will also allow us to rapidly expand functionality for developing new services."

mySA is one of many customer service enhancements that StandardAero offers to business aviation operators. The company also provides customers with myStandardAero, a 24/7 AOP app, 14 regional Mobile Support Teams, Honeywell MSP parts on-line order capability and an Order or Exchange searchable parts catalog.

Visit StandardAero at Booth C8331 at the Las Vegas Convention Center during the NBAA 2019 – Business Aviation Convention & Exhibition on October 22-24 in Las Vegas, Nevada.  For more information, go to www.standardaero.com.




StandardAero is one of the world's largest independent providers of services including engine and airframe maintenance, repair and overhaul, engine component repair, engineering services, interior completions and paint applications.  StandardAero serves a diverse array of customers in business and general aviation, airline, military, helicopter, components and energy markets. StandardAero is owned by The Carlyle Group (NASDAQ: CG), a global investment firm with deep industry expertise that deploys private capital across four business segments:  Corporate Private Equity, Real Assets, Global Credit and Investment Solutions. With $216 billion of assets under management as of December 31, 2018, Carlyle’s purpose is to invest wisely and create value on behalf of our investors, portfolio companies and the communities in which we live and invest.  For more information, go to www.standardaero.com.