Date Posted: Thursday, June 23, 2011

Application Due Date: Friday, July 29, 2011

Business Unit/Function: PT6

Job Number: 0520-11

Position Overview:
Responsible for the management of assigned customer programs and is familiar with all contractual and regulatory requirements of the customer.

Job Duties

• Contributes to the development of sales forecasts, budgets, quotes and other projections.
• Administer & negotiate annual price increases.
• Conducts analysis of customer Operating data on an on-going basis to assist with program objectives.
• Coordinates review meetings and provides regular reporting relating to the contract. (Internal and external)
• Maintains program health dashboard
• Provides forecasts to all relevant personnel of customers’ work on an on-going basis.
• Customer follow-up & dispute resolution on program issues.
• Provides feedback to the sales team and BU to assist with qualification of customer needs and the organization’s ability to serve those needs.
• Provides management with oral and written reports on the forecasts, customer needs, concerns, interests, market situation, competitive activities and potential for new products and/or services.
• Maintains Customer Relationship Management (CRM) database.
• Manages workscopes and approvals for transactions.
• Ensures that all information required for shop visits is provided to the internal team.
• Assists with review and approval of estimates for work in shop.
• Monitors invoices and the process of collection, provides estimate approval for programs and follows up on payments.
• Responds promptly to customer requests and requirements, including coordinating requirements for field service personnel. Expedites the resolution of customer problems/complaints.
• Responsible for cycle counts and providing notification of consumption to SBU, for Standard Aero owned consignment inventory at the customer’s facility.
• Maintains operator build spec - technical and commercial.
• Monitors actual costs vs CTA, forecasting future costs, coordinating quarterly program reconciliations.
• Supports Engineering, Customer Service, Field Service and Operations to meet customer and BU requirements.
• Creates and follows up on action/improvement plans.
• Assists in the development of the annual sales plan for the contract.
• Follows up on customer obligations and hosts and coordinates customer visits.

Qualifications

• Strong planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
• Strong negotiation, conflict resolution and customer service skills.
• Strong financial analysis skills.
• Thorough knowledge of PC's in the company operating system environment.
• Suitable post-secondary education or equivalent combination of education and experience (areas include Customer Service, Engineering, Production / Project Management, etc.)
• Several years of sales or customer service experience in an aerospace environment.
• Depth of experience in various functional roles within StandardAero is a definite asset..
• Strong product knowledge, including engine applications, technical knowledge of maintenance characteristics, familiarity with assemblies, modules, subassemblies and individual components, and familiarity with product Original Equipment Manufacturer (OEM)/technical manuals is a definite asset.

Inquire

Please send us a copy of your resume, along with a cover letter stating the position you are interested in. StandardAero is an Equal Opportunity Employer.

Email: Careers.Canada@Standardaero.com